Terms & Conditions

Effective Date: 16 September 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of services by Rural Drones Limited (“we”, “our”, “us”), a New Zealand registered company. By engaging our services, you (“the Client”) agree to be bound by these Terms. We operate primarily from Wellington, serving the Lower North Island including Manawatū, Wairarapa, and Hawke’s Bay, with neighbouring regions by arrangement.

2. Services Provided

• Agricultural spraying, seeding and fertiliser applications (CAA Part 102 certification pending).
• Mapping, surveying and 3D modelling (orthomosaics, DSM/DTM, contours, volumes).
• Photography and videography for lifestyle, agricultural and commercial clients.
• Building wash, roof treatments and inspections (visual/thermal).

All services are subject to availability, weather conditions, regulatory compliance and safety assessments.

3. Certification & Compliance

• Operations comply with the Civil Aviation Authority (CAA) New Zealand rules.
• We operate under Part 101 where applicable. Services requiring Part 102 will commence once certification is approved.
• We comply with applicable environmental, workplace safety and privacy requirements.

4. Client Responsibilities

• Obtain landowner/occupier permissions and provide accurate property boundaries.
• Advise of hazards (e.g., powerlines, terrain, chemical storage, livestock, people).
• Ensure livestock, pets and bystanders are kept clear during operations.
• Provide site access and any required permits not handled by us.

5. Pricing & Payment

• All prices are in NZD and exclusive of GST (GST added to invoices).
• Quotes are estimates based on scope and assumptions; final charges may vary with conditions or changes requested.
• Payment terms: 7 days from the invoice date unless otherwise agreed in writing.
• We may charge interest on overdue amounts and recover reasonable debt collection costs.

6. Cancellations & Rescheduling

• Flights are weather dependent; we may delay or reschedule for safety reasons (e.g., wind, rain, visibility, airspace).
• Client cancellations require at least 48 hours’ notice; less than 24 hours may incur up to 50% of the quoted fee.
• Mobilisation costs already incurred are chargeable if a job is cancelled on site.

7. Deliverables & Data Ownership

• Deliverables (media and datasets) remain our property until paid in full.
• Upon payment, the Client receives a non‑exclusive licence for internal business/personal use.
• Unless agreed otherwise in writing, we may use non‑sensitive deliverables for our portfolio and marketing.
• Raw data and flight logs remain our property unless specifically contracted.

8. Liability

• We take reasonable care but drone operations involve inherent risks.
• We are not liable for indirect, incidental or consequential loss.
• Our total liability for direct loss or damage is limited to the fees paid for the relevant service.
• We maintain appropriate liability insurance and can provide details on request.

9. Health & Safety

We follow NZ workplace health and safety requirements. We may refuse or stop work if conditions are unsafe.

10. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 2020.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., extreme weather, natural disasters, regulatory restrictions, equipment failures).

12. Governing Law

These Terms are governed by New Zealand law. The parties submit to the exclusive jurisdiction of the New Zealand courts.

13. Amendments

We may update these Terms from time to time. The latest version will be published on our website.